Technical Support and Maintenance FAQs
1. What are the personnel requirements that are typically needed to support the care and feeding of your solution? Please break this down into general administrative, developer and any other role your product requires.
2. How long does it take for an administrator to learn how to support (backup and restore, manage and monitor, secure and audit, etc.) your product?
3. Describe the typical maintenance that needs to be performed on each of your product(s).
4. What is your average response time for fixing bugs? How are these released to us?
5. What must a customer do in order to get new releases?
6. Please provide examples of both technical and end-user documentation.
7. Describe your approach to technical support and response time.
8. What technical support resources are available?
9. What is required to be eligible for support and maintenance?
10. How does one contact and receive technical support?
No comments:
Post a Comment